Política de Privacidad

Data We Collect

At Join Flex, we are committed to protecting your privacy and being transparent about how we use your data. Below is detailed information about the types of data we collect:

Personally Identifiable Information: When you place an order or contact us, we may collect your name, email address, phone number, and postal address.
Payment Information: We do not store full credit card details. All payments are securely processed through PCI-compliant payment providers.
Website Usage Data: We collect information about how you interact with our site, including pages visited, time spent on each page, and links clicked.
Device Information: We may gather details about the device you use to access our site, such as device type, operating system, and browser.
Cookies and Similar Technologies: We use cookies and similar tools to enhance your experience, analyze usage, and personalize content.

How We Use Your Data

The information we collect is used for the following purposes:

Order Processing: To process and deliver your Join Flex product orders.
Customer Communication: To respond to inquiries, provide order updates, or inform you about service changes.
Website Improvement: To analyze user behavior and improve site design, functionality, and content.
Marketing: With your consent, to send information about promotions, new products, or joint-health content that may interest you.
Legal Compliance: To fulfill legal obligations—such as tax requirements or regulatory requests.

Data Security

Your data security is a priority. We implement the following measures to protect your personal information:

SSL Encryption: We use Secure Socket Layer (SSL) technology to encrypt data in transit.
Restricted Access: Only authorized staff have access to identifiable personal information and are bound by confidentiality.
Regular Security Audits: We conduct periodic system audits to identify and address vulnerabilities.
Trusted Providers: We partner only with service providers that meet our data-security standards.
Data Retention: We retain personal data only as long as necessary for its original purpose or as required by law.

User Rights

Under applicable data-protection laws, you have several rights regarding your personal data:

Right of Access: You may request a copy of the personal data we hold about you.
Right to Rectification: You can ask us to correct inaccurate or incomplete information.
Right to Erasure: In certain circumstances, you may request that we delete your personal data.
Right to Restrict Processing: You can ask us to limit how we use your data in specific situations.
Right to Data Portability: You may request an electronic copy of your data for your personal use or to transfer to another provider.
Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, contact us at [email protected].

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any material changes on this page and, where appropriate, notify you by email.

We recommend reviewing this policy periodically to stay informed about how we protect your information.

Contact

If you have questions about this privacy policy or our data practices, please contact us at: