1. Definitions
In these Terms & Conditions, unless the context requires otherwise:
- “Company”, “we”, “our” refers to Join Flex Ltd, a company registered in Kenya.
- “Customer”, “you”, “your” refers to the person placing an order for our products.
- “Website” refers to www.joinflex.co.ke.
- “Products” refers to Join Flex capsules and any other products offered by the Company.
- “Order” refers to the request made by the Customer to purchase the Products.
- “Agreement” refers to the contract between the Company and the Customer for the sale and purchase of the Products.
2. Scope of the Agreement
These Terms & Conditions govern the sale of products by Join Flex through its website and set out the rights and obligations of the parties in relation to such sales.
By placing an Order, you agree to be legally bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not place an Order on our website.
We reserve the right to modify these Terms & Conditions at any time. Changes take effect immediately upon publication on the website. It is your responsibility to review these Terms & Conditions periodically.
3. Sales Terms
3.1 Orders
All Orders are subject to acceptance and availability. We reserve the right to refuse any Order without stating a reason.
By placing an Order, you confirm that all information provided is accurate and complete. We may require additional verification before accepting an Order.
3.2 Pricing & Payment
All prices are displayed in Kenyan Shillings (KES) and include VAT where applicable.
The total price of your Order, including delivery fees, will be shown at checkout before you confirm your purchase.
Payment is to be made on delivery (cash on delivery), unless otherwise agreed.
We reserve the right to change product prices at any time without notice. Such changes will not affect Orders that have already been confirmed.
3.3 Products
Product descriptions and images on our website are for illustrative purposes only. We strive for accuracy but cannot guarantee exact representation of color, size, or features.
Actual products may vary slightly from website images or descriptions.
All our products are intended as dietary supplements and should not replace a balanced diet or healthy lifestyle.
4. Shipping & Returns Policy
4.1 Shipping
We deliver across Kenya. Estimated delivery time is 3–7 business days, depending on your location.
Shipping fees are calculated based on delivery address and displayed at checkout.
We are not responsible for delays due to circumstances beyond our control, such as natural disasters, strikes, transport issues, or adverse weather.
4.2 Returns
If you are not satisfied with your purchase, you may return the product unopened and in original packaging within 14 days of receipt.
To initiate a return, contact customer service at [email protected] or call +254 711 123 456.
Once we receive and inspect the returned product, we will refund the purchase price, excluding original shipping fees.
Opened, damaged, or non-originally packaged products will not be accepted for return, unless defective.
For defective or incorrect items, contact customer service immediately. We will arrange collection and replacement at no extra cost.
5. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of Kenya, without regard to conflict of law principles.
Any dispute arising under or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Nairobi, Kenya.
The Company and the Customer agree to attempt amicable resolution of disputes before pursuing formal legal action.
If any provision of these Terms & Conditions is found invalid or unenforceable, such provision shall be severable and shall not affect the validity of the remaining provisions.
Failure by the Company to enforce any right or provision shall not constitute a waiver of such right or provision.
6. Contact
If you have any questions about these Terms & Conditions, please contact us at:
Email: [email protected]
Phone: +254 711 123 456
Address: Westlands Business Park, Waiyaki Way, Nairobi, Kenya